Three documents, one check

Why does Mad Casino need your ID?

Casinos licensed in the United Kingdom must know who plays and where the money comes from, and Mad Casino usually closes the check within 2 hours.

Begin the verification

Mad Casino Ltd operates under licence 19902-9311-R-724251, issued by the UK Gambling Commission — one of the most rigorous regulatory frameworks in the world.

Certainty sooner

See it at a glance

After these six lines you will know who checks you, under which licence and how quickly.

Who checks

Mad Casino Ltd

Licence

UK Gambling Commission, 19902-9311-R-724251

How long

2 hours

Required by

Your first withdrawal

Questions go to

[email protected]

Age checked

18+

Your first upload

Four steps from pending to paid

Use these steps the moment the verification window opens in your account.

The tab in your profile

On screen, the verification tab sits beside your profile picture; open it and pick the document you are sending first, so nothing is left half done.

Both sides

Next, a photo ID box asks for the front and the back; lay the card flat, use daylight and keep all four corners inside the frame.

Proof that gets through

A card image slot follows if you paid by card; cover the middle digits, keep the name and the last four numbers readable.

A cleared status

A status line then shows in review; leave the window open, and watch the e-mail on your account for a routine source of funds question.

Four rows

What each upload has to show

Each row on Mad Casino's upload screen names one file and the single question it answers.

Photo ID

ConfirmsWho you are

Copy showsFull name, date of birth, photo

Proof of address

ConfirmsWhere you live

Copy showsYour name and the address

Payment card image

ConfirmsThe card behind deposits

Copy showsYour name and last four digits

Why a document comes back, and the fix

Out of date, back in the queue. A pass or licence that has already run out proves nothing to the reviewer, so the upload is declined and the file sits back in the queue. Upload the current version of the same photo ID. Check the expiry date reads clearly before you send.

Your edited scan was returned. Trimming the edges or touching up a scan strips the details the reviewer needs to match, so the file is closed without being read. Send the plain original straight from the camera. Leave the crop tool and filters alone.

A shot the reviewer can read in full. When a corner, an edge or the photo page is cut off or shadowed, the reviewer cannot confirm the whole document and has to send it back. Lay the document flat on a plain surface. Fit all four corners inside the frame.

Why does a licensed casino want to know my income?

Our licence from the UK Gambling Commission, number 19902-9311-R-724251, obliges us to know where deposits come from. Mad Casino Ltd runs this check on players at random and after larger activity. It is routine, not an accusation against you.

Which of these applies depends on how you fund the account, so only some will be requested.

Recent bank statements
Payslips from your employer
A tax or income summary
Savings or investment records
Proof of a property sale

Four set moments

Fixed points that trigger the document check

Read this before you raise a limit or request a payout, so nothing takes you by surprise.

Set your new limit knowing this

Raising a limit tells us your play is changing, so we confirm who you are and that the new level suits your means before it applies.

Your account under a bigger lens

Activity well beyond your usual pattern prompts us to look at the account, and the reviewer asks for the same photo ID and address paper.

Your first cash-out, checked

The licence requires a verified player before any money leaves the account, so the first payout is the latest point we can complete it.

Adding a method mid-account

Each new payment method needs to match your name, and the reviewer confirms that link once before it can be used again.

While you wait

Cleared once, or starting over each time

Straight responses, written the patient way Mad Casino handles every question about identity checks.

Will the same files be requested again on a later date?+

Usually not. A cleared file stays on record, so the same photograph of your driving licence is not collected twice. Fresh copies may be requested if a card expires, your address changes, or an unusually large payout needs another look.

How long does the Mad Casino check take once everything is sent?+

Around 2 hours in most cases. The clock starts when the last file arrives and is readable, not when the first upload lands. A blurry edge or a missing corner restarts it, which is why the guides below matter.

Are my identity documents safe with you?+

Yes. Everything travels over 128-bit SSL, the same protection your bank uses at sign-in. Files sit in a restricted store that only the team reviewing accounts can open, and eCOGRA and BMM Testlabs audit how the site is run.

Can I carry on playing before the check is finished?+

Yes, for now. The UK Gambling Commission licence held by Mad Casino, 19902-9311-R-724251, only requires a cleared account before your first withdrawal. The team may still ask at registration or after your first deposit, so an early upload saves a wait later.

What happens if you reject one of my documents?+

You receive a short note naming the problem, such as a glare across the number or a bill older than a recent quarter. Send a replacement to [email protected] and the clock starts again at zero for about 2 hours.