Six quick answers settle the details players ask before they start a chat or call.
trustWhy does the licence matter to me?+
Check the licence before you send anything private. Mad Casino Ltd holds a United Kingdom Gambling Commission licence numbered 19902-9311-R-724251, which is why the site answers to United Kingdom rules rather than an offshore regulator. That matters because a UK licence gives you a route to complain beyond our own team.
trustWhere can I shut my account down?+
Stop the account by asking any of the three support channels to close it, and the team will confirm the closure in writing once checks are done. Closing is final for that account, so withdraw any balance first if you want it paid out. You can register again only if the operator allows it.
trustWhat if I cannot remember my sign-in details?+
Give the team your registered e-mail address plus one detail only you would know, such as the payment method you last used. Support will never ask for your password, and you should not share it with anyone who does. A matching method image or a short description of your last deposit is normally enough.
trustWhen is support closed over a weekend?+
The team answers around the clock, including bank holidays, so late nights and weekends in the United Kingdom are covered. Chat replies typically land in about one minute, phone calls in roughly three minutes, and e-mail in about six hours. Whatever time you write in GMT, someone is there to read it.
trustWhat if my first language is not English?+
Replies come in English, German, Finnish and Norwegian, so a German-speaking player can write in German and be understood. If you write in another language, the answer will usually arrive in English. Add a line stating your preferred language and the team will do its best to match it.
trustCan I play while you check my ID?+
Most document checks finish within about two hours once your photo ID, address proof and card image reach the verification address. Clear photos speed this up, and fuzzy or cropped ones cause the delay. Keep an eye on your inbox for a follow-up asking for a better copy.