Before you play

From loose spending to a fixed budget with Mad Casino

Play only from 18 and up, and every Mad Casino account carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion as standard.

Set a deposit limit

Mad Casino Ltd operates under licence 19902-9311-R-724251, issued by the UK Gambling Commission — one of the most rigorous regulatory frameworks in the world.

Five essentials

Responsible gambling at this casino, at a glance

One short table answers who watches over the site, where a break can reach and whom to ring.

Minimum age18+

RegulatorUK Gambling Commission, 19902-9311-R-724251

National registerGAMSTOP

National Gambling Helpline0808 8020 133

Limit questions[email protected]

Ready to adjust

Pick the control that fits this month

The worry that asking for a limit takes days or a phone call: it takes a minute inside your account.

Spending before play, not after

A daily, weekly or monthly cap on how much you pay in. Switch it on before your first deposit, when the amount you plan to spend is still your own decision.

The evening that keeps going

This one watches what goes out rather than what goes in, and stops the session once losses reach the ceiling you chose. Useful when a run of games keeps pulling you back.

A nudge about the clock

A quiet message appears while you play to tell you how long you have been sitting there. Turn it on if hours slip past without you noticing.

Step away for a while

A pause of the length you choose, during which the account stays shut and the tools stay put. Reach for it when you want a short break rather than a long goodbye.

A closed door, fixed term

A firm block on the whole account, set for a fixed stretch once you know play is no longer entertainment for you. Nothing opens until the period you picked runs out.

Money kept in your hands

Choose your ceiling and lock it in

It settles the simplest question readers bring: where the limit lives and how quickly it is done.

Where the limits live?

Sign in and head to your account details, where the limits sit next to your profile and payment information. Check the email address on file is the one you still read.

Before you adjust, look

Inside, a limits section holds the financial controls and the time controls in one place. Read the list first so you know which levers exist before touching any of them.

The one that fits you

Pick a deposit cap, a loss cap or a session reminder, according to what you want to hold steady. Any amount you choose stays visible in the account afterwards.

Is it active yet?

Look for the change to show as active in your account and note what it says. If the screen looks unclear, live chat can walk you through it at any hour.

Spotting it sooner, stopping it gentler

Noticing these signs early is a kindness to yourself, not a verdict. Play is meant to cost money you have set aside, and nothing more. A limit or a pause in your account is a simple first step, and you can take it today.

Any of these sound familiar, it is worth a pause rather than a shrug.

Depositing more than you planned, more often
Chasing a loss with another deposit the same night
Hiding your play from someone close to you
Borrowing money to keep playing
Thinking about the next session during the day
Feeling restless or tense when you cannot play
Playing past the point where it felt enjoyable

When you need a voice

Who can I talk to about this?

This block settles who to contact, what it costs and whether anyone will be told.

National Gambling Helpline (GamCare)

Trained advisers answer at any hour, every day of the week, and the conversation stays confidential. Players and relatives alike can call for free advice and for a referral to local support. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led groups meet without appointment and cost nothing, for players and for the family and friends around them. A phone line and meetings give you a room of people who understand. gamblersanonymous.org.uk

How long should a break last?

Time-out for a day or two. A short pause closes your access for hours or days, whatever you choose when you set it in the account. Nothing is deleted and your balance waits; once the chosen spell ends, play opens again by itself.

A term that holds firm. Self-exclusion in your account shuts the door for a long, fixed period and will not be lifted early, whichever way you ask. You set it in the account and the term runs to its end before access returns.

GAMSTOP across UK sites. GAMSTOP is the national scheme here, run by The National Online Self Exclusion Scheme Limited, and registering takes up to 24 hours to take effect. Choose six months, one year, five years or five years with auto-renewal. gamstop.co.uk

The moment you ask

Ask before you spend another evening

Five plain answers about age checks, blocking other sites, closing up and mobile limits.

Why does the casino ask for my age before I can play?+

Your account shows a verification step asking for photo ID, proof of address and a picture of your payment card. A licence under the UK Gambling Commission only allows play for those aged 18 and over, so the check is part of opening an account, not an optional extra.

If I self-exclude here, am I blocked at other casinos too?+

Self-exclusion set inside this account covers this account only. To close your access across the wider market, register with GAMSTOP, the national scheme for UK residents run by The National Online Self Exclusion Scheme Limited. That single registration then applies to every participating site, including this one.

How do I close my account completely?+

Send a message to the support email asking for permanent closure and the team will action it from there. Live chat and the phone line reach the same team if you would rather speak to someone. If you want a fixed term you can return from, choose self-exclusion instead.

Can I end a self-exclusion before the period runs out?+

No. Once you choose a self-exclusion period, it stays in place for the full term you picked and there is no early release. This is deliberate: the decision is made by the calmer version of you, and it holds.

Do the limit settings work the same on my phone?+

Yes. Open the account section in the mobile version of the site and the same controls are there: deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion. Nothing is lost by setting a limit on the smaller screen.